ROME, Ga. — A Rome woman shipped back a broken bedframe she ordered from Bed Bath & Beyond more than a year ago, and she still hasn’t gotten her money back.
When we think of Bed Bath & Beyond we think of those coupons with big discounts that would come in the mail for their stores.
But Bed Bath & Beyond is now an online-only retailer with different ownership and different ways of doing business.
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Michelle Blum said he turned to a familiar name when she needed a new bedframe for her new home last year.
“My daughter put it together. They slept on it the first night and it broke,” Blum told Channel 2 consumer investigator Justin Gray.
That was last spring, and Blum has been fighting to get a refund even though she completed the return last March.
“They came, they picked it up. They took it away. That’s the last I see of it,” Blum said. “If you want to survive on a good name, you’re not doing a good job of that.”
Bed Bath & Beyond has only a 1.8 rating online. One reviewer had a story similar to Blum’s writing: “I returned an item to BBB. I verified they received it through FedEx. I can’t get ahold of anyone who can help me with the refund. Just how do we get our $$ back?”
“We at Pissed Consumer see a sizable increase in reviews related to refunds and return policies because it has changed quite significantly,” said Michael Podolosky, CEO of PissedConsumer.com.
Bed Bath & Beyond closed all its stores and declared bankruptcy in 2023. The new online-only Bed Bath & Beyond is actually a different company entirely. Overstock.com bought the name and logo.
“The company that purchased the brand was buying it because of the goodwill of the consumers towards the old brand,” Podolosky said.
Bed Bath & Beyond told Blum: “We can only issue the refund if we have confirmation that your item has returned back to the warehouse.”
She told Gray that she’s repeatedly provided confirmation of the shipment.
“It was sent back to you. If you can’t find it, that’s your problem. You better sort out your stuff at your workplace of how things are received back,” Blum said.
Many of the complaints on Pissed Consumer are about new fees for returns. Gray reached out to Bed Bath & Beyond for comment on this story, but so far has not received a response.
Blum also ordered a second bed she said broke immediately with the one Bed Bath & Beyond referred her to the warranty company that also did not refund money.
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